Welcoming Andrey Kozlov To The RootCause Team

Hello, everyone! I’m Andrey Kozlov, a full stack developer and I recently joined Bryntum to work on the RootCause product. In my past I’ve worked a great deal with javascript, and I’ve been using Ext JS since 2007. In my … Continue Reading

RootCause feature plans updated

We have worked hard the past six months to add the most vital debugging features to RootCause. The unique set of capabilities will help you monitor, reproduce and fix bugs in your web applications with very little effort. In case … Continue Reading

Recording And Replaying Ajax Responses with RootCause

Summer break is over and the RootCause team is back to business! Recently I added a frequently requested and major feature to RootCause: The ability to record and replay AJAX requests/responses during your user’s sessions. By Ajax, I mean the … Continue ReadingContinue Reading

Recording Videos Of User Sessions With RootCause

We’ve been working hard recently to add a new big feature to RootCause: video recording of user sessions. With this feature you can record a video of the user activity and watch it later to see what triggered a bug. … Continue Reading

Finding The Errors That Matter With Tags

As you start using error logging tools in your production environment for the first time, you probably see a bunch of errors that you didn’t know about. If you have a large application, the number of error reports can be … Continue Reading

Solving Tricky Javascript Errors By Capturing Function Arguments

Sometimes we’re faced with bugs that just don’t make any sense. I think we’ve all said to ourselves after reading the offending function sources – “but this situation cannot happen in the code”, and yet the same annoying error keeps … Continue Reading

Customizing the Feedback button and Confirmation dialog

We often get questions about UI customization of the RootCause popup dialogs. In this post we’ll show you just how easy it is to customize the colors and texts with a few parameters. Let’s get started! Customizing the feedback button … Continue Reading

Monitoring javascript errors in a WordPress site

This blog is powered by WordPress, an open source CMS. According to Wikipedia, WordPress is “reportedly the most popular website management or blogging system in use on the Web, supporting more than 60 million websites”. Does this mean you don’t … Continue Reading

How to deal with user authentication when replaying a session

Typically a web application will have different views and behavior for different users. A basic user might have a different view than a power user or a system administrator. To be able to reproduce a bug that is specific to … Continue Reading

Removing sensitive user data from your logs

An important requirement when it comes to website logging is the ability to remove / obscure sensitive user data. According to the EU Data Protection Directive, “Personal data are defined as “any information relating to an identified or identifiable natural … Continue Reading