Exporting RootCause Errors to Jira

Jira is the largest issue tracking and project management software. This is why we have an export option to bring RootCause error reports over to Jira easily. This feature is currently available in our Business and Enterprise plans. Enable the … Continue Reading

GDPR – Terms of Service Updated

As part of our commitment to the new GDPR legislation, we have now updated our Privacy Policy and our Terms of Service. We have also added a Data Processing Agreement describing how we process personal data when you use RootCause. … Continue Reading

Using Source Maps in RootCause

We are happy to report that we recently added support for source maps in RootCause. This means you can now see the original file in which an error happened, and not have to look through huge compressed / minified files … Continue Reading

RootCause feature plans updated

We have worked hard the past six months to add the most vital debugging features to RootCause. The unique set of capabilities will help you monitor, reproduce and fix bugs in your web applications with very little effort. In case … Continue Reading

Finding The Errors That Matter With Tags

As you start using error logging tools in your production environment for the first time, you probably see a bunch of errors that you didn’t know about. If you have a large application, the number of error reports can be … Continue Reading

Solving Tricky Javascript Errors By Capturing Function Arguments

Sometimes we’re faced with bugs that just don’t make any sense. I think we’ve all said to ourselves after reading the offending function sources – “but this situation cannot happen in the code”, and yet the same annoying error keeps … Continue Reading

Customizing the Feedback button and Confirmation dialog

We often get questions about UI customization of the RootCause popup dialogs. In this post we’ll show you just how easy it is to customize the colors and texts with a few parameters. Let’s get started! Customizing the feedback button … Continue Reading

Monitoring javascript errors in a WordPress site

This blog is powered by WordPress, an open source CMS. According to Wikipedia, WordPress is “reportedly the most popular website management or blogging system in use on the Web, supporting more than 60 million websites”. Does this mean you don’t … Continue Reading

How to deal with user authentication when replaying a session

Typically a web application will have different views and behavior for different users. A basic user might have a different view than a power user or a system administrator. To be able to reproduce a bug that is specific to … Continue Reading

Removing sensitive user data from your logs

An important requirement when it comes to website logging is the ability to remove / obscure sensitive user data. According to the EU Data Protection Directive, “Personal data are defined as “any information relating to an identified or identifiable natural … Continue Reading